LabMetrix

The customer portal

Everything around your gauge.
Connected.

Explore the practical details: from the instrument register and calibration evidence to reminders, service bookings and controlled changes.

LabMetrix / Customer portal
Interactive illustration · Sample data
InstrumentSerial numberDepartmentNext dueStatus
Select an instrument to explore its sample record.
01

A register that makes sense

Identify, organise and locate your gauges.

  • Asset and serial numbers, description, type, make, model and location.
  • Departments, owners, condition, notes and customer-specific fields.
  • Single instruments and sets with component serial numbers.
  • Search current and historical certificate numbers; filter by owner, department, lifecycle and due status.
  • Save your preferred register view and find missing information.
02

Calibration evidence, connected

Keep the record with the instrument.

  • Current certificates and accessible historical calibration records.
  • Customer-held evidence from different calibration providers.
  • Certificate number, provider, date, result, interval and optional worksheet.
  • Download individual records or ZIP bundles with the latest one, two or three certificates per selected instrument.
  • Accepted calibration dates and intervals determine the next due date.
03

Reminders with a purpose

Reach the people responsible for the work.

  • Advance and urgent reminders based on exact due dates; new-customer defaults of 14 and 3 days.
  • First-overdue notices and weekly follow-up stages.
  • Optional planning for instruments due in the following month.
  • Email and register PDF scoped to owners, departments, selected instruments or the full customer register.
  • Opt-in/out controls and notification-only recipients; instruments already in calibration are excluded.
04

Book the next service

Make the request clear from the start.

  • Calibration and repair requests for one instrument or a group.
  • Collection, on-site service or customer drop-off preferences.
  • Requested dates, contacts, access instructions and notes.
  • Lab-managed requests proceed through lab acceptance and a linked job.
  • Customer-managed and shared calibration bookings track certificate completion for each instrument, including partial progress.
05

Access that fits your team

Give visibility without unnecessary edit rights.

  • Administrator and read-only Viewer access.
  • Department-limited visibility or explicitly granted full-register read-only access.
  • User administration and customer-specific feature configuration.
  • Customer Managed, Shared and Lab Managed responsibility options.
  • Lab-managed changes and uploads follow approval, with customer-visible request history and reviewer notes.
06

A useful history, even after retirement

Keep your records meaningful over time.

  • Separate operational lifecycle status from calibration due status.
  • Controlled bulk status updates with individual outcomes.
  • Archive date, reason, notes and optional supporting document.
  • Retained certificate history and archive/restoration events.
  • Active work and approval rules protect instruments during status changes.
07

Reports you can work with

Take the right information into your next review.

  • Filtered calibration, instrument and certificate registers as Excel workbooks.
  • Text-safe identifiers, proper dates, frozen headings and workbook filters.
  • Print / PDF output from the current register view.
  • Certificate bundles for selected instruments.
  • Controlled onboarding imports with previews, mapping decisions and import outcomes.
08

A connection to your laboratory

Bring the customer and lab workflow together.

  • Service bookings linked to configured lab receiving and job workflows.
  • Released or uploaded certificate evidence associated with the instrument.
  • Provider records and external-supplier evidence for outsourced lab work.
  • Additional laboratory onboarding can be scoped separately.
  • Automatic exchange with another lab system, LIMS or ERP is a separately assessed integration.

Features are enabled according to the customer configuration, user role and agreed service. Full technical calibration execution, specialist methods and bespoke system interfaces are separately scoped.

Security & data protection

Your records.
Handled with care.

Customer access controls, regular backups and recorded history help safeguard your instrument register and calibration evidence.

HTTPS browser access

Open the website and customer portal over HTTPS to encrypt the connection from your browser.

Access for the right people

Individual sign-ins, user roles and customer or department permissions control who can view and change records.

Regular system backups

Scheduled backups cover stored records and certificate files, supporting recovery if data needs to be restored.

A history behind the record

Instrument history and approval records help your team follow changes and review the evidence behind them.

Your team. Your access settings.

Give people the access their work requires, including read-only and department-limited views. Keep credentials private and review access when responsibilities change. Lab Managed changes follow the configured approval process.

Backups with a recovery process.

LabMetrix operates scheduled system backups and uses backup verification and documented recovery procedures. Retained backup points support recovery; any restore is assessed against the available backup and the records affected.

Keep useful copies of your records.

Authorised users can export registers and download available certificates. Keep copies required by your own quality and retention procedures. Where a certificate is shared through a dedicated link, share that link only with its intended recipients.

Discuss your requirements before onboarding.

Talk to us about user access, document sharing, retention and recovery needs so the service arrangement is clear before your team starts using the portal.

Discuss your data requirements

Useful answers

Before you take the next step.

Is this only for Wisio customers?

LabMetrix supports customers beyond the existing Wisio customer base. Morne at Wisio handles enquiries, onboarding and calibration coordination, while LabMetrix provides the platform and technical operation. Your quotation confirms the service arrangement.

Can I keep certificates from different laboratories?

Yes. Authorised users can record customer-held evidence from different providers against their instruments, subject to the configured management and approval rules. A provider record does not automatically give that laboratory access or connect its software.

Does a booking confirm a date or price?

A booking records your service request and preferred arrangements. Confirm the service date, calibration or repair price, transport and turnaround with the laboratory.

Who can change our records?

Administrators can perform enabled actions. Viewers can review, download and export within their permitted scope. Lab Managed instruments require lab approval for customer changes and uploads; Customer Managed and Shared instruments allow authorised direct changes.

How do the reminders work?

Reminders use instrument due dates, configured lead times and recipient scope. Automatic batches are evaluated on weekdays at the configured send time. Overdue follow-ups, optional monthly planning and PDF registers help organise the next action. Delivery depends on the configured email service.

What happens after the 60-day trial?

Try LabMetrix free for 60 days before deciding whether to continue. Subscription options are agreed by quotation. Calibration, repair, substantial data preparation and bespoke integration are quoted separately.

Can another laboratory use or integrate with LabMetrix?

Additional labs can be assessed for a separately configured LabMetrix environment. Automatic system-to-system exchange needs an agreed interface, record matching, permissions, ownership and validation. It is not a universal connector included with every portal subscription.

Does the portal replace our quality procedures?

The portal helps organise calibration evidence and supports traceability. Your organisation still determines calibration suitability, reviews certificates and decides whether an instrument is fit for its intended use.

Start with a 60-day trial

Put your own gauges
in the picture.

Use real instruments, certificates and upcoming work to see how LabMetrix fits your team.

Arrange a demonstration

Instrument-based subscriptions. Monthly or annual options by quotation.

Illustrative instrument record